About this policy
52Hz Media respects your privacy. This policy explains what personal information we collect through this website, why we use it, who may process it on our behalf, and the choices available to you.
Information you provide
When you send an inquiry through our contact form or contact us by email, we receive the information you choose to provide. This may include your name, email address, organization, current website, project type, budget range, desired timeline, and the details included in your message.
Please do not send sensitive personal information through the contact form unless it is necessary for your inquiry.
Information collected automatically
Our website host may process limited technical information needed to deliver and protect the website, such as your IP address, browser and device information, the page requested, the date and time of the request, and security or server logs.
The accessibility menu saves your selected display preferences in your browser’s local storage so they remain available on your next visit. These preferences stay on your device and are not sent to 52Hz Media. When you submit the contact form, a short-lived session cookie may be used to help prevent repeated or automated submissions.
How we use information
We use personal information to respond to inquiries, understand your needs, discuss potential work, prepare quotes, provide requested services, maintain appropriate business records, secure and operate the website, prevent misuse, and meet legal or regulatory obligations.
We do not sell or rent personal information, and we do not use contact-form information for unrelated marketing without your consent.
Consent
When you contact us, we use the information you provide to respond to your inquiry and, if applicable, to discuss or provide services you request. Where consent is required, we obtain it in accordance with applicable privacy law.
You may withdraw your consent by contacting us, subject to legal, contractual, or record-keeping requirements. If we want to use your information for a new purpose, we will explain that purpose and seek additional consent when required.
Service providers and disclosure
We may also disclose information when required by law, to protect our rights or the security of the website, or as part of a business transfer. Some providers may process information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.
Cookies, local storage, and analytics
This website does not currently use advertising cookies or analytics tools. It uses browser storage for accessibility preferences and may use a temporary session cookie when the contact form is submitted. You can clear these through your browser settings, although doing so may reset your accessibility choices or affect form protection.
Fonts are delivered through Google Fonts. When your browser requests those files, Google may receive technical information such as your IP address and browser details. External websites linked from this site have their own privacy practices, which 52Hz Media does not control.
Retention
Contact inquiries and related correspondence are retained only for as long as reasonably necessary to respond, manage a potential or active client relationship, keep appropriate business records, resolve disputes, or meet legal obligations. Server and security logs are retained according to the website host’s operating and security practices. Information that is no longer required is deleted, anonymized, or securely disposed of where reasonably possible.
Safeguards
We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information, including encrypted website connections and access controls for systems that hold inquiries. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
Your privacy rights
You may ask whether 52Hz Media holds personal information about you, request access to it, ask for a correction, withdraw consent where applicable, or raise a concern about how it has been handled. We may need to verify your identity before completing a request, and legal exceptions may apply.
Privacy contact
Changes to this policy
We may update this policy when our website, services, or legal obligations change. The current version will remain posted here with its latest revision date.